What Great Customer Care Actually Looks Like (Q&A Episode)

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Great customer care isn’t just about answering emails, it’s about building trust, creating loyalty, and turning first-time buyers into repeat customers.

In this Q&A episode, we answer your questions on how to deliver a standout customer experience in a small product-based business.

From handling complaints to going the extra mile, we share the exact things we did in our own brand (and still teach today) to create a 60% returning customer rate.

We cover:

• How to handle tricky customer messages without stress
• What we say when someone isn’t happy with their order
• Small touches that make a big difference
• How to encourage glowing reviews without begging
• Why customer care is a profit strategy, not just a nice-to-have

If you want your customers to come back again and again, this episode will help you set the foundation.